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Patient Relations

If you are concerned about something whether it is your care or anything else – please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your care givers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern. Please be assured that the presentation of a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery.

Patient Relations

Anytime your concerns are not resolved to your satisfaction, you may also contact our Patient Relations Department at 909-599-6811. They will work with all hospital departments to investigate your complaint and assist you in handling your concern. If this is not to your satisfaction, you may file your complaint with the California Department of Health Services by calling 800-228-1019.

The Joint Commission’s Public Notice Regarding Safety & Quality of Care

The Right to Confidentially Complain

The hospital supports the Patient /Family /Significant Other’s right to confidentially complain about the quality of care, the safety of the environment and services received. If you have any concerns regarding your care or safety while at San Dimas Community Hospital, you are welcome to contact:

San Dimas Community Hospital Administration

Chief Executive Officer
Chief Nursing Officer

1350 West Covina Blvd.
San Dimas, California 91773

HIPAA Hotline / Privacy Officer


California Department of Health Services

The Joint Commission



    Fax: 630-792-5636

    Mail: Office of Quality Monitoring
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, Illinois 60181
    Phone: 800-994-6610

    Medical Board of California (for complaints regarding physicians)

      Central Complaint Unit
      2005 Evergreen Street, Suite 1200
      Sacramento, CA 958155