Anytime your concerns are not resolved to your satisfaction, you may also contact our Patient Relations Department at 909-599-6811. They will work with all hospital departments to investigate your complaint and assist you in handling your concern. If this is not to your satisfaction, you may file your complaint with the California Department of Health Services by calling 800-228-1019.
The Joint Commission’s Public Notice Regarding Safety & Quality of Care
The Right to Confidentially Complain
The hospital supports the Patient /Family /Significant Other’s right to confidentially complain about the quality of care, the safety of the environment and services received. If you have any concerns regarding your care or safety while at San Dimas Community Hospital, you are welcome to contact:
San Dimas Community Hospital Administration
Chief Executive Officer
Chief Nursing Officer
1350 West Covina Blvd.
San Dimas, California 91773
909-599-6811
HIPAA Hotline / Privacy Officer
877-350-5827
Alternatives
California Department of Health Services
800-228-1019
The Joint Commission
Website: http://www.jointcommission.org/report_a_complaint.aspx
Email: complaint@jointcommission.org
Fax: 630-792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: 800-994-6610
Medical Board of California (for complaints regarding physicians)
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 958155
800-633-2322